Frequently Asked Questions

How to use the Zap Pad

How To Use Your Zap Pad: Quick Start Guide!

  1. Unbox Your Zap Pad: Carefully remove your Zap Pad from its packaging.
  2. Attach to Your iPhone Align your iPhone with the Zap Pad, ensuring the 'Zip Zap' logo is facing up. The Zap Pad will magnetically snap into place at the center of your iPhone.
  3. Start Charging: Charging begins automatically as soon as your iPhone connects to the Zap Pad.
  4. Power Off: The Zap Pad will automatically turn off about 30 seconds after being disconnected from your device.
  5. Check Battery Level: To check the remaining battery charge, press the power button once. The LED display at the bottom of the Zap Pad will show the current charge level, then turn off automatically after 20 seconds.
  6. Recharge Your Zap Pad: When the LED display shows no lights, it's time to recharge. Connect the included USB-C cable to the charging port at the bottom of the Zap Pad. The LED indicators will light up as the device charges. Once all four green lights are lit, your Zap Pad is fully charged and ready to us

Which phone models are compatible with the Zap Pad?

The Zap Pad is compatible with:

  • iPhone models 12-15, utilising Apple's MagSafe wireless charging technology.

It also supports select Android devices when paired with compatible MagSafe magnetic accessories, including:

  • Samsung S21, S22
  • Pixel 6 or 7 Series,

How to charge the Zap Pad

To charge the Zap Pad, use the USB-C cable provided in the packaging and connect it to the charging port at the bottom of the device. The process is quick and efficient, taking approximately 1.5-2 hours to fully recharge. You'll know the Zap Pad is ready to go when all four green LED indicator lights are illuminated, ensuring it's powered up for seamless wireless charging on the go.

Will the Zap Pad work with a phone case on?

Cases made from thin, non-metallic materials generally allow wireless charging without any issues. However, cases that are very thick, have metal components, thick plastic or contain magnetic or metallic parts can interfere with the charging process and may need to be removed for effective wireless charging.

How much charge will I get from the Zap Pad?

The Zap Pad is equipped with a high-capacity 5000mAh battery cell, designed to efficiently charge iPhone models 12 through 15. Older models within this range benefit from a higher charging capacity, with the Zap Pad delivering between 100% to 120% charge, ensuring your device remains fully powered and ready for use.

How to use the Zip Zap Plus IOS

How to Use Your Zip Zap Plus iOS: Quick Start Guide

  1. Unbox Your Zip Zap Plus iOS: Take the Zip Zap Plus out of its packaging.
  2. Attach to Your Apple Device: Align and connect the Zip Zap Plus iOS to your iPhone, AirPods, or Lightning connector iPad with the bracket cut-out facing towards you.
  3. Automatic Charging: Charging will start automatically once connected.
  4. Turn Off the Zip Zap Plus iOS: To manually turn off your Zip Zap Plus, simply double-click the power button. If you forget to do so, the Zip Zap Plus iOS will automatically power down approximately 30 seconds after being disconnected from your device.
  5. Check Remaining Charge: To view the remaining battery percentage, simply click the power button once. The LED display on the back of the product will show you the current charge level. The display will automatically turn off after approximately 30 seconds to conserve power.
  6. Recharge Your Zip Zap Plus iOS: You’ll know it’s time to recharge when no lights are showing on the LED display. Connect your existing Lightning cable to the charging port on the right side of the product. As it charges, the LED indicators will light up. Once all four green lights are illuminated, your Zip Zap Plus iOS is fully charged and ready to go!

Which phone models are compatible with the Zip Zap Plus IOS

The Zip Zap Plus iOS is capable of charging three iOS devices, including:

  • iPhone models 5 - 14
  • AirPods Gen 1, 2, 3
  • iPad Mini 1, 2, 3, 4, 5
  • iPad Air 1, 2, 3
  • iPad Pro 9.7 inch, 10.5 inch, 12.9 inch
  • iPad 5th, 6th, 7th & 8th Generation
  • iPad Mini 3 / 4

How to use the Zip Zap Plus USB-C

How to Use Your Zip Zap Plus: Quick Start Guide

  1. Unbox Your Zip Zap Plus: Take the Zip Zap Plus out of its packaging.
  2. Attach to Your Phone: Align and attach the Zip Zap Plus to your phone with the bracket cut-out & branding facing towards you.
  3. Automatic Charging: Charging will start automatically once connected.
  4. Turn Off the Zip Zap Plus: To manually turn off your Zip Zap Plus, simply double-click the power button. If you forget to do so, don’t worry - the Zip Zap Plus will automatically power down approximately 30 seconds after being disconnected from your device.
  5. Check Remaining Charge: If you want to see the remaining charge percentage, click the power button once, and the LED display on the back of the product will show you the charge level.
  6. Recharge Your Zip Zap Plus: You’ll know it’s time to recharge when no lights are showing on the LED display. Simply connect your existing USB-C cable to the charging port on the right side of the product. As it charges, the LED indicators will light up. Once all four green lights are illuminated, your Zip Zap Plus is fully charged and ready to go!

Which phone models are compatible with the Zip Zap Plus USB-C

The Zip Zap Plus USB-C is capable of charging multiple USB-C devices, including:

  • Samsung
  • Apple iPhone 15
  • Apple USB-C iPads
  • Google
  • Pixel
  • Oppo
  • Xiamoi

How do you charge the Zip Zap Plus?

To charge the Zip Zap Plus, use a Lightning cable for the iOS version or a USB-C cable for the Android model. It should take approximately 1.5 hours to fully recharge. You’ll know it's fully charged when all four lights on the back are illuminated.

How much charge will I get from the Zip Zap Plus?

The Zip Zap Plus is equipped with a premium 5000mAh Samsung battery cell, offering reliable power on the go. For newer iPhone models, such as the iPhone 14 and 15, the Zip Zap Plus delivers at least a 100% charge. For older models like the iPhone 7 or 8, it can provide up to 150 - 200% charge. Whether you have the latest or older devices, the Zip Zap Plus ensures you're always fully powered.

Will the Zip Zap Plus work with a phone case?

The Zip Zap Plus is compatible with all standard-sized phone cases. However, it may not fit certain case styles, such as flip wallet cases or heavy-duty indestructible cases. As long as your phone case does not have thick or raised edges, the Zip Zap Plus should work seamlessly with your device.