Shipping policy

Shipping Policy

Zip Zap ship all of our orders via Australian Post Domestically. International shipping is not yet available, however we hope to have this available by mid 2025.

Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email or SMS) once your order has been shipped. All orders are sent via Standard Post.

Domestic shipping is charged at a standard rate of $9.99 or Express Rate of $12.99 Australia-wide via Australian Post. This takes on average 3-7 days or 1 - 3 days for standard shipping but due to postal delays / freight backlog, shipping can take up to 14 days. Please respect delays are not caused by Zip Zap directly, once your item is shipped it is under Australia Post's control and we'll do everything to ensure you parcel arrives as fast as possible. 

Our orders do not require a signature on delivery, please make sure the address you order your parcel to has adequate security, as we cannot be held responsible for any parcels that are stolen. 

Any parcel that are returned to sender and need to be re-shipped will be at the cost of the customer. 

We hold no liability if you provide us with an incorrect postal address 

We are not responsible for any additional tax laws, delays or rejections that may potentially occur at customs.

We endeavour to get your parcel out as soon as possible, however please allow for 48 hours from date of purchase unless pre-ordered. Should you require something urgently please email -  support@zipzapchargers.com 

 

• The Shipping Protection Program covers the loss or damage of goods during transit. If your item is lost or arrives damaged while in transit with Australia Post, we've got you covered.
• If your item is lost by Australia Post, we will initiate an investigation with them to confirm the loss.
• Upon confirmation of loss, we will promptly replace your item with the same product and arrange for it to be shipped via the same method you initially selected.
• In the case of damage, we will replace the damaged item with a new one and arrange for a return label to have the existing unit sent back to us.

• Enrollment: The Shipping Protection Program is available for purchase during the checkout process for eligible orders on the Zip Zap Chargers website.
• Coverage Period: The Shipping Protection Program coverage begins from the time the order is shipped and extends until the item is successfully delivered to the customer.
• Claims Process: To file a claim under the Shipping Protection Program, customers must contact our customer support team within 7 days of delivery. Claims made after this period will not be eligible for coverage.
• Required Documentation: To process a claim, customers must provide proof of purchase and any relevant documentation such as photos of the damaged item or any communication received from Australia Post regarding the loss.
• Replacement Process: Upon approval of a valid claim, we will replace the lost or damaged item free of charge. If the item is lost, we will initiate an investigation with Australia Post to confirm the loss. Replacement items will be shipped using the same method chosen by the customer during the initial purchase.
• Return of Damaged Items: In the case of damaged items, customers may be required to return the damaged item to us. We will provide a return label for this purpose. Failure to return the damaged item may result in the denial of the claim.
• Non-Refundable: The fee for the Shipping Protection Program is non-refundable. If customers choose to return their product, the Shipping Protection fee will not be refunded.